Frequently Asked Questions

Who is OZSALE?

OZSALE is Australia’s number 1 members-only online shopping club and your doorway to affordable designer fashion. And we now bring you OZSALE Mobile so you can also get the best deals on your mobile plan too!

Go shopping at OZSALE

How good is the OZSALE Mobile network?

OZSALE Mobile plans are powered by the super-fast Optus 4G Plus network. The Optus Network covers 98.5% of the Autralian population.

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How do we keep your mobile number safe?

Mobile number fraud is a form of identity theft where scammers steal your personal details to gain control of your mobile number. OZSALE Mobile has built-in verification systems to protect your number from fraudulent number porting.

Tell me more about the how and why
Getting Started with OZSALE Mobile
Before signing up
OZSALE Mobile Plans
Each OZSALE Mobile Plan consists of a combination of Voice, Text, and Data. Not all plans include an allowance for all usage types. Plans have a 30-day expiry and can be changed any time to suit your needs – any changes will take effect from the start of your next Plan renewal.
  1. VOICE – Includes standard voice calls to national fixed line and any mobile numbers (including OZSALE Mobile), 13 numbers and voice mail within Australia. 1800 numbers are free and will not be deducted from your Voice allowance.
  2. TEXT – Includes standard national SMS and MMS sent within Australia.
  3. DATA – Includes standard 3G/4G Data usage within Australia.
How Much Mobile Data Do You Actually Need?
  • To help you decide on which mobile plan you need, we have provided some figures to illustrate how much data you might use for some popular apps and services. We suggest that you review the table below in relation to your internet surfing habits and note each person's usage behavior varies.
    Service/App Data Per Hour (except for Skype and Whatsapp) Average Web Browsing Approx. 60MB Messaging Facetime Approx. 85MB Skype Approx. 875KB per minute* Whatsapp Approx. 740.6KB per minute* Social Networks Facebook Approx. 80MB Instagram Approx. 720MB Snapchat Approx. 160MB Media and Streaming Facebook video Approx. 160MB Foxtel Now From 320MB Lossless Music Streaming (Tidal) Approx. 640MB Music Streaming Up to 150MB Netflix From 250MB Online gaming From 3MB Podcasts Approx. 60MB Stan From 570MB YouTube Approx. 300MB.
Service/App Data Per Hour (except for Skype and Whatsapp)
Average Web Browsing Approx. 60MB
Messaging  
Facetime Approx. 85MB
Skype Approx. 875KB per minute*
Whatsapp Approx. 740.6KB per minute*
Social Networks  
Facebook Approx. 80MB
Instagram Approx. 720MB
Snapchat Approx. 160MB
Media and Streaming  
Facebook video Approx. 160MB
Foxtel Now From 320MB
Lossless Music Streaming (Tidal) Approx. 640MB
Music Streaming Up to 150MB
Netflix From 250MB
Online gaming From 3MB
Podcasts Approx. 60MB
Stan From 570MB
YouTube Approx. 300MB

*Data source: http://www.androidauthority.com/voice-call-data-comparison-598541/

What do I need to join OZSALE?
  1. Valid email address – If you are already an OZSALE Mobile customer, just login and you can add new mobile services from your Dashboard.
  2. Australian delivery address – We can only send your SIM card to an Australian address. You can choose whether we send to your home address or an alternate, more convenient address such as your workplace.
  3. Credit card/Debit card – Our accepted payment methods at sign-up are credit and debit cards so we can verify your identity for telecommunications compliance purposes. After you have activated, if you wish to pay via cheque or money order you can send this to our office and it will be applied to your account once funds are cleared. Please contact our Customer Service team to arrange this.
What SIM card size do I need for my phone?
  • When you purchase an OZSALE Mobile SIM card, you will receive one of our “triple punch” SIM cards. Our triple punch SIM cards cater to all mobile devices so it will be a perfect fit!
Can I use any device with OZSALE Mobile?
  • Our SIM cards are tested to work on mobile phones. Your device must be network unlocked for our SIM card to work. If your device is network locked, contact your device provider to secure an unlocking code. We cannot guarantee that our service will work on Security alarms and other devices not mentioned above.
How do I check if my device is network locked?
  • Please contact your current service provider and provide the IMEI number of your phone so they can check if the device is locked. You may see your phone’s IMEI number by typing this code into your phone: *#06#
Can I bring my number over?
  • Yes! If you wish to bring your number to OZSALE Mobile, during the sign-up process simply tick the ‘I want to bring my mobile number to OZSALE' option and input the number you want to port and the name of your current provider. (See: Bring My Number over)
Will I be locked in to a contract?
  • No! There are no lock-in contracts with OZSALE Mobile, so you are free to change your plan as you need and you may cancel at any time without penalty (other than breaking our hearts). If you do cancel your service, you will lose any unused allowance at the time of cancellation.
Can I use my OZSALE Mobile Mobile to call 1900/premium numbers?
  • Calling 1900/premium numbers are blocked. You may text 1900 numbers, but you will have to enable this via SIM Settings on your Dashboard.
Ordering a SIM card online (signing up)
What do I need to order a SIM card online?
  1. Valid email address - If you are already an OZSALE Mobile customer, just login and you can add new mobile services from your Dashboard.
  2. Australian delivery address – We can only send your SIM card to an Australian address. You can choose whether we send to your home address or an alternate, more convenient address such as your workplace.
  3. Credit/Debit card – Our accepted payment methods at sign-up are credit and debit cards so we can verify your identity for telecommunications compliance purposes. After you have activated, if you wish to pay via cheque or money order you can send this to our office and it will be applied to your account once funds are cleared. Please contact our Customer Service team to arrange this.
How much does it cost to get my SIM card delivered?
  • The OZSALE Mobile SIM card and delivery included for no additional charge to your monthly plan.
How long will it take to get my SIM card?
  • We use Australia Post’s Priority Post service. Please allow 1-5 business days, depending on your location, for your SIM card to be delivered.
Can my SIM card be delivered to a different address?
  • Yes, as long as the address is a valid Australian address (physical or postal).
What do I do once I receive my SIM card?
  • Once your SIM has arrived, it will need to be activated to get your service up and running. We will automatically activate your SIM for you (we’ll tell you when) but you can always activate sooner: simply head back onto our website and click 'Activate SIM' or contact us on 1300 0-OZMOB (1300 069662).
Bringing My Number Over
How long does it take to port?
  • We submit your port request immediately after you activate your SIM card but we have to wait for your provider to release your number to us - and this is where most of the time is lost! Please allow up to 48 hours for porting to be completed but number porting typically completes the same day (Mon-Sat only).
How will I know when my number has been ported?
  • You will receive an email from us when your number has been successfully ported. Whilst your number is being ported, simply continue to use your old SIM card - your old service will continue to work until porting has been complete, at which point the network will drop out and you'll know it’s time to swap in your new OZSALE Mobile SIM card.
Can I port later on?
  • No, porting is triggered once you click on ‘Activate SIM’. If you want to get a new number instead, you must contact our Customer Support team for their assistance.
I received an email/SMS saying my port is rejected
  • Don't stress! This simply means that the details you provided do not match those on record with your previous provider. You may need to contact your previous carrier to update your details so they match with the records you provided us. Our Support Team will be happy to help you through this to make the process as fast as possible and once your details are matching the port will be processed successfully.
Activating your SIM card
How long will it take to activate my service?
  • Please allow 30 minutes for your service to be fully active after activating your SIM card. If you're porting your number, the porting process will begin as soon as you've activated your SIM card. (See Bringing My Number Over)
How do I change my auto-activation date?
  • You may alter the activation date through the OZSALE Mobile website or by contacting the Customer Service team. However, the activation date can only be deferred up to 45 days into the future.
Network
What Network is OZSALE Mobile On?
  • OZSALE Mobile runs on the powerful Optus 3G/4G Plus Network.
Does OZSALE Mobile have 4G?
  • Yes! We have 4G coverage available. It runs on 1800 Mhz, 2100 Mhz and 2300 Mhz frequencies.
What is the difference between 3G and 4G?
  • 4G is faster than 3G, which means less buffering, better video quality, enhanced gaming experience and improved streaming services.
How do I know if my phone is 4G-capable?
  • We recommend looking up your device specification by visiting your phone manufacturer’s website. Since it is common for manufacturers to release models with different hardware in different regions, see to it that you are researching on an Australian website. Check if the MHz frequency of your device is able to support 700MHz, 1800MHz, 2100MHz, 2300MHz or 2600MHz. If the answer is yes, then your phone is 4G-capable.
How do I know if I am connected to 4G?
  • Your Signal Bar should indicate 4G or LTE.
Using your OZSALE Mobile Service
Plans Validity
Your Plan
  1. Your Plan will renew automatically every 30 days.
  2. Through your Dashboard, you can buy data bolt-ons or use Excess Credit to pay for usage outside of your plan allowance or plan inclusion.
  3. Via our Change Plan feature, you can change your Plan whenever you like and as many times as you like. The last saved Plan will be applied on the next scheduled renewal date.
  4. The plan allowance does not roll-over month-to-month.
What happens if I use up all of a Plan allowance before the expiry?
You simply won’t be able to use the feature relevant to that allowance. You will need to have or top-up your Excess Credit balance or add a data bolt-on if you want to continue using your service.
  • For prepaid services, you simply won’t be able to use the feature relevant to that allowance. You will need to have – or top-up – your Excess Credit balance if you want to continue using your service.
  • Excess Rates
    11c/min for voice calls
    9c/160 characters for SMS
    5c/MB for data usage
  • See here for our full list of our Excess Rates: https://ozsalemobile.com.au/pdf/pricing_table_20201210.pdf
How can Bolt-ons help?
What are Bolt-ons?
  • Bolt-ons add data to your existing Data allowance when you need that extra boost. It's much cheaper than the Excess Rate for your additional data.
How do I get a Bolt-on?
  • You can add a Data Bolt-on from your Dashboard. Click on the + BOLT-ON button and you can choose to add either 1GB or 2GB data. The payment for the data bolt-on will be charged immediately.
When does it expire?
  • Bolt-ons have the same expiry as your current Plan.
What happens if I don’t use my Bolt-on?
  • Since your Bolt-on expires with the rest of your plan, any unused Bolt-on data will also expire. Unused data does not roll over. Charges are non-refundable.
What are my bolt-on options?
  • You can choose to add 1GB for $11 or get 2GB for $20.
Is there a limit as to how many bolt-ons I can add?
  • No, there is no limit. Just remember that bolt-ons have the same expiry as your current plan and any unused bolt-on data will not roll over. Charges are non-refundable.
What are Excess Charges and Excess Credit?
Excess Charges
  1. Excess Credit is used to pay for ‘excess’ services not included in your Plan or to pay for usage when you have used up all your Plan allowance for a particular inclusion type. For example, if your Plan does not include any International call minutes, you will need to top-up your Excess Credit to make an international call. If you use all your data allowance before your plan renews, you need to top-up your Excess Credit to keep using data.
  2. Excess Rates
    11c/min for voice calls
    9c/160 characters for SMS
    5c/MB for data usage
  3. See here for our full list of our Excess Rates: https://ozsalemobile.com.au/pdf/pricing_table_20201210.pdf
Excess Credit expiry
  • Prepaid Excess Credit is valid for 90 days from the time of top-up. Unused credit will be saved as long as you purchase or renew your Plan at least one day before the expiry date. Doing this extends the expiry of your existing credit for another 90 days.
Minimum top up
  • The minimum amount to top-up Excess Credit is $10.
Excess Credit Auto Top-up
  1. We will automatically top up your Excess Credit if your balance drops below $2.
  2. You may activate/deactivate the Auto-top up feature by logging into your Dashboard and enabling the setting.
  3. You may select the Auto Top-up amount from: $10, $15, $20, $30, $50, $100
Managing your OZSALE Mobile Account
Setting Up your Plan
How do I add/change my plan?
  1. Log into your Dashboard using your email address and password.
  2. Click on the ‘Change Plan’ button.
  3. On the ‘Change Your Plan’ window, move the slider/s to choose the plan you want to add or update and then click on ‘Save Plan & Continue.’

    You can change your plan whenever you like. However, any changes made will take effect on the next renewal date or immediately if there is no active Plan at the time of the change. You can make unlimited adjustments to your plan and the last saved configuration will be applied on the scheduled renewal date.

What happens to my unused credit?
  1. Any unused allowance is lost on the renewal or expiry of your Plan.
What happens if I have insufficient funds or my payment fails on my renewal date?
  • We will try to renew your plan again at 7 PM AET so please make sure that you have sufficient funds in your card or that you have updated your new card on the Dashboard before then. Otherwise, your plan will not renew and will be removed by 10 PM AET. Your outgoing service will resume once you successfully purchase a new plan.
Can I update my plan in the middle of the current Plan cycle?
  • You can make unlimited adjustments to your Plan however, changes will take effect on the next renewal date. Should you need more data allowance, you may purchase a Data Bolt-on.
How do I top-up my Excess Credit?
  1. Log into your Dashboard using your email address and password.
  2. Click on the ‘+TOP-UP’ button on the right side your Dashboard.
  3. Move the slider for the desired top up amount. You may top up from $10 - $100, with $1 increments.
  4. Once decided on the top up amount, click on 'Confirm' button.
Account Management Portal
How can I update my account information?
You may update your account information by logging into your Dashboard and going to Account Settings. You can update the following information:
  1. Email Address
  2. Contact Number
  3. Residential/Delivery Address
  4. Credit Card Details
  5. Account Password
Can I reset my password online?
  • On the log in page, click on the ‘Forgot Password’ link and you will be asked to key in your email address. Password reset instructions will be sent to your email.
How do I view my usage?
  • You may view your usage by going to the ‘Usage history’ tab through your Dashboard. You may view your usage by choosing a start and end date under Period of Time.
How can I check my Excess Credit balance?
  • Your Excess Credit balance is displayed on the right side of your dashboard.
How do I activate international roaming and other value added services?
To activate international roaming and other added services, please log into your Dashboard and see the SIM Settings section. You may manage these features:
  1. International Roaming
  2. Premium SMS
  3. Voicemail
  4. Call Waiting
  5. Caller ID
  6. Call Divert
Other Account related concerns
How do I nominate an authorised person on my account?
  • You simply need to contact our Customer Service team and they can add an authorised person on your account. You need to provide them with the Complete Name and a unique email address of your authorised person.
How can I cancel my OZSALE Mobile service?
Please contact our Customer Service team directly via Email, Live chat or by calling our hotline.
Can I have multiple services (SIM cards) under one account?
  • Yes, you can add additional services to your account by contacting our Customer Service Team.
Does it cost anything to change the ownership of my account
  • No. Requesting for a change of ownership is FREE.
What does it cost to change my mobile number?
  • Changing a mobile number costs $20 per event.
Can I get a Premium number?
  • Yes you may. This option requires a fee upon request. Premium number fee is $30 per number.
Basic Troubleshooting
Internet & MMS Set up for Mobile Phones
iPhone Troubleshooting/Facetime and iMessage Activation
Your iPhone should automatically update its carrier settings for OZSALE Mobile. Just insert the SIM card, connect your phone to iTunes and sync your device to download the carrier settings. Make sure you back-up your phone first so you don’t lose anything important.

If you need to set up your iPhone manually, simply follow these steps:
  1. Tap Settings
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings
  5. Re-sync w/ iTunes*
*Make sure you back-up your phone first so you don’t lose anything important.

iMessage Activation
  1. Tap Settings
  2. Tap Messages
  3. Tap iMessage slider to ON
        Note: You will need at least 35c of Pay As You Go credit to activate iMessage as your iPhone sends an automatic SMS to Apple servers. Activation will complete within 24 hours.

Facetime Activation
  1. Tap Settings
  2. Tap Facetime
  3. Tap Facetime slider to ON
Setting up Internet for my Android Device
Below is a guide for configuring internet settings on your Android mobile device. As there are different versions of the Android Operating Systems and devices in the market, we have come up with some basic steps required to get you up and running with the internet.

Locate your Access Point Names settings:
  1. Touch Settings
  2. Touch Network and Internet
  3. Touch Mobile Network
  4. Touch Advanced
  5. Touch Access Point Names
  6. Touch the Menu Icon
Here’s the Android APN Settings for your phone:
  1. Press Menu
  2. Tap New APN
  3. Tap Name and enter OZSALE Mobile and tap OK
  4. Tap APN and enter yesinternet and tap OK
  5. Ensure Proxy is NOT set
  6. Ensure Port is NOT set
  7. Ensure Username is NOT set
  8. Ensure Password is NOT set
  9. Ensure Server is NOT set
  10. Ensure MMSC is NOT set
  11. Ensure MMS Proxy is NOT set
  12. Ensure MMS Port is NOT set
  13. MCC is 505
  14. MNC is 02
  15. Authentication Type is PAP
  16. APN Type is default or internet
  17. APN protocol: IPv4
  18. Enable / Disable APN: Box ticked
  19. Bearer is unspecified
  20. Press Menu and hit SAVE
  21. Tap OZSALE Mobile and make sure it has a green/blue dot indicator next to it
  22. Enable Mobile networks
  23. Restart phone and check if you can connect
Phone Calls
I cannot make outbound calls
  • Make sure you have not used up your Voice allowance.
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Restart your phone and make sure that the number you are dialing is correct.
  • Note down the error message and contact our Customer Service team after the above steps have been completed and you’re still unable to make outbound calls.
I cannot receive incoming calls
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Restart your phone and test if you can make outbound calls.
  • Ensure diversion is NOT set to Unconditional.
  • Contact our Customer Service team if you’re still unable to receive calls after completing the above.
I can’t make international calls
  • Maybe you used up your allowance? Make sure you have Excess Credit.
  • If you have an international allowance, ensure the country you’re calling is included in the countries we provide international acces
  • Ensure you’re using the correct area code when dialing: 0011 + country code + mobile/phone number (minus the leading 0)
  • Note down the error message and contact our Customer Service team after the above steps have been completed and you’re still unable to make international calls.
SMS
I cannot send SMS
  • Have you used up the Text allowance included in your plan?
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Are you able to make outgoing calls?
  • Make Sure SMSC on your phone is set to: +61411990001.
  • Restart phone and send a test SMS to your own number.
  • Note down the error message and contact our Customer Service team if you’re still unable to send SMS after checking these steps.
I cannot receive SMS
  • Check if you have reception on your mobile device by looking next to the operator logo.
  • Are you receiving phone calls?
  • Ensure your inbox is NOT FULL.
  • Restart your phone, take the SIM card out and put it back in after a minute and send a test SMS to your own number so you can check if you can receive messages.
  • Contact our Customer Service team if you’re still unable to receive SMS after completing these steps.
MMS Settings
  1. Press Apps (grid icon)
  2. Select Settings
  3. Select Connections tab (along the top)
  4. Select More networks
  5. Select Mobile networks
  6. Select Access Point Names
  7. Press Menu (left soft key)
  8. Select New APN
  9. Enter Name: OZSALE Mobile MMS
  10. Enter APN: mms
  11. Leave Proxy blank
  12. Leave Port blank
  13. Leave Username blank
  14. Leave Password blank
  15. Leave Server blank
  16. Enter MMSC: http://mmsc.optus.com.au:8002/
  17. Enter MMS proxy: 61.88.190.10
  18. Enter MMS port: 8070
  19. Select MMS protocol: WAP 2.0
  20. Enter MCC: 505
  21. Enter MNC: 02
  22. Leave Authentication type: blank
  23. Enter APN type: mms
  24. Select Bearer: Unspecified
  25. Press Menu (left soft key)
  26. Select Save
Voicemail Troubleshooting
How do I set up Voicemail?
  • You may set up voicemail by dialing 321 from your mobile phone (with the OZSALE Mobile SIM card). You will need to complete the voicemail tutorial and you will be asked to set up your recording and greeting. Note that if the tutorial isn’t completed, progress won’t be saved and you will need to restart the tutorial to set up your voicemail.
How do I access my voicemail message bank?
  • Easy! Just dial 321 on your mobile phone and you’ll be able to access your message bank.
How much does voicemail cost?
  • If you have a Voice allowance, your voicemail calls are included and will be charged on per minute blocking.
Can I access my voicemail from an Australian landline or another mobile?
  • Yes! You certainly can. You need to dial 133321 or 0411000321. You will be asked to enter your mobile number and the voicemail PIN you set up. Note that standard carrier charges apply when using this option.
Where can I change my call diversion settings?
You can update your diversion settings/ring time by logging into your Dashboard or mobile app and going to the SIM Settings. Alternatively, you may use these codes on your phone:
  1. Dial this code: **61*321**XX#
  2. Replace ‘XX’ with the ring length in seconds. The ring time can be set in increments of 5 seconds to a maximum of 30 seconds. (Eg. 05, 10, 15, 20, 25, 30.)
  3. Press Call or Send (as if making a call)